Code Of Conduct

  • Operate with integrity towards both the client and the debtor
  • Act responsibly and with prudence in day-to-day business conduct                   
  • Ensure all agency staff are aware of the principles of this Code of Conduct
  • Continually examine procedures, and that of any third party employed, to ensure conformance to the highest possible legal and ethical standard
  • Safeguard the security of all client’s funds collected and held in separate client accounts
  • Account for all funds collected and progress of collection actions to the client at least once a month or as otherwise agreed upon between the agency and the client. Inform the client in advance of all rates and charges for services rendered
  • Deal promptly and at the management level with any client complaint.
  • Uphold legitimate and legal procedures conforming to Local Laws with Standard Operating Procedures which strictly forbids the following behaviour:
    • Unlawful assembly of five or more people
    • Intimidation and violence including the use of threatening, abusive or insulting words or behaviour with the aim of causing alarm to someone or causing that person to believe that immediate unlawful violence will be used against that person
    • Unlawful stalking which causes anyone to be harassed, alarmed or distressed
    • Threatening physical violence
    • Vandalism including paint, any posters or stickers on property
    • Harassment including persistence acts of disturbance, torment, trouble or persecution
    • Damaging or taking possession of belongings
    • Impersonating government bodies

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